Warranty Statement

Last updated: April 02, 2025

At EJanMay, we are committed to delivering exceptional service for our hair dryer products. This Warranty Statement outlines procedures for warranty claims and applies exclusively to individual customers.

Warranty Eligibility

1. Proof of Purchase:

• Valid purchase receipts/invoices issued by EJanMay or authorized distributors only.
• Products purchased via third-party sellers (“Resellers”) are subject to the Reseller’s warranty policies.

2. Claim Submission:

• Submit all claims through https://www.ejanmay.com/contact/.
• Unauthorized returns shipped without prior approval may void warranty coverage.

3. Required Documentation:

• Proof of purchase (digital or physical).
• Detailed issue description with evidence (e.g., photos/videos of malfunctioning components like overheating, motor failure, or damaged nozzles).

Warranty Coverage

Included:

• Manufacturing defects (e.g., faulty motors, temperature control failures, loose magnetic nozzle connections).
• Transit damage verified by carrier documentation (reported within 7 days of delivery).

Excluded:

• Damage from misuse (e.g., exposure to water, incorrect voltage, drops/impacts).
• Unauthorized modifications or use of non-EJanMay accessories.
• Normal wear (e.g., filter dust accumulation, cosmetic scratches on nozzles).
• Failures due to improper maintenance (e.g., clogged air vents from lack of cleaning).

Returns & Refunds

Conditions (Within 14 Days of Delivery):

• Critical defects (e.g., non-functional heating elements, broken fan blades).
• Unopened products in original condition.
• Transit damage with carrier proof.

Process:

• Returns require original packaging or EJanMay-approved materials.
• Missing accessories (e.g., diffuser, concentrator nozzle) incur fee deductions.
• Non-defective returns: Customer bears shipping costs.

Replacements

Conditions (Within 30 Days of Delivery):

• Incorrect/damaged product received (with carrier proof).
• Irreparable defects (e.g., faulty ionic technology, power button failure).

Advanced Replacement Service:

• Pay a temporary deposit (equal to product price) to receive a replacement unit first.
• Original product must be returned within 30 days for full deposit refund.

Exclusions:

• Missing/damaged accessories (e.g., heat-resistant gloves, travel pouch).
• Damage from user error (e.g., liquid exposure, using non-standard voltage).

Repairs

Covered Repairs:

• Warranty-period repairs for manufacturing defects (e.g., wiring issues, faulty thermal fuses).
• Warranty duration is paused during repair/replacement transit and processing.

Excluded Repairs:

• Damage from unauthorized repairs or modifications.
• Failures due to improper maintenance (e.g., lint buildup in motor vents).

Key Policies

1. Warranty Period:

• 1 year from delivery date. Longer periods apply if required by local law.

2. Regional Restrictions:

• Cross-region claims incur customer-paid shipping/repair fees.

3. Safety Alerts:

• Immediately discontinue use if the device emits smoke, unusual noises, or loose parts. Contact support to avoid voided coverage.

4. Policy Updates:

• Revisions announced on our website at least 14 days prior to effect. Continued use constitutes acceptance.

Contact Us

If you have any questions about this Warranty Statement, You can contact us:

• By email: support@ejanmay.com
• By visiting this page on our website: https://www.ejanmay.com/contact/

EJanMay reserves final interpretation rights for this statement.
For order cancellations or shipping details, visit our official webstore.